First frustrations of school

I just went through my first day of school today for this semester. Class went OK, but I am having some difficulties with the online portion of school.

I have 1 online class this semester, which means I have to use the online campus (e-campus) to take the class. Not a problem. I try to login, and then I start having problems. My username and password that I have used for at least 2 years now, no longer works. I try to log in to my Mix account (an email service to the students provided by the school) and my username and password that I have always used there doesn't work either. I talked to my professor about it, and he gives me a link to a website explaining the situation. Apparently WVU has changed all the username and password information for all the students. Yeah, that makes sense. Let's not use information the students already know about logging in, and make them all learn new information every semester. So, I go to the website my advisor directed me to and I learn that I first need to log into my Mix account.

The Mix account is an email service provided to the students by WVU. It is a horrible email service, that won't let you do hardly anything. WVU seems to think that noone has an email account, and everyone will happily use this for all their email. Doesn't happen. Every student already has a separate email that they check regularly. They don't want to have to check another account, let alone one that is atrocious like this one. WVU and WVU-P will only contact you through this email. The bad part about that is 1. nobody checks it regularly. 2. nobody knows how to log in to it. 3. students at WVU-P get a bunch of pointless announcements about events at WVU. I don't go to WVU, I go to WVU-P. Why would I want to know about the WVU game rally going on this Friday? Or the orientation at WVU for whatever? I don't care.

Anyway, I can't login to my Mix account, I've already tried that before. They changed my login info remember? So I click on the help button on their website hoping to find a way to get my username and password. All I get is them telling me that if I have any problems, I need to contact the help desk at WVU with this phone number. Great. Unhelpful, inconvienient, inefficient, and ineffective as usual. Now I'm going to get a machine that won't tell me what I need to know, because they expect everyone to just magically know everything. Well, luckily I found an email option as well. So, I sent them an email instead. Somebody will read an email. Hopefully.

This is what I wrote:

Please, I cannot login to my Mix account and my ecampus. I have tried my log in usernames and passwords from last semester and none of them worked. I have tried every possible combination of all my usernames and passwords I've used on these sites, and none of them have worked. Since you insist on changing this information every semester, I need my username(s) and password(s) for each of these services:

Mix account
e-campus
Master ID

Whenever I can't login or I click on the help button on the sites, they just tell me to contact you. So, please give me the username(s) and password(s) I need so I can actually attend and pass my classes. Thank you.

Thanks for your assistance,

Wesley Riddle

You would not believe how hard it was not to go on a rant telling them how horribly they were managing everything. But I held my tongue... er.. finger. Hopefully they will give me the information I need to know at the email address I actually can use (Yes, I gave it to them). So, now I wait and see.